Patient testimonials

What it’s like to be a patient at Hatts

Sue Spittles

A very well planned initial rehab session with Tom. He assessed my abilities well, and listened to what I had to say. The plan was clear and well presented. My home programme came through the same day, and the exercises are very helpful; challenging, but not impossible to achieve, so au feel I can make good progress

David Costello

Helpful initial consultation with Daniel for my shoulder issues. After a good examination, I received a diagnosis of what's been going on, and was set up with a preliminary treatment programme. All very helpful. Thank you.

Michael James Matthews

Called early in the morning and I managed to get an appointment with Jill Hobbs who was extremely professional, caring and very knowledgeable to my injury. Very impressed with my first visit and treatment.

Stephen Steadman

My first appointment with Issy Anderson was for an initial assessment of the problem I was presenting: markedly decreased mobility after two wedge fractures. The appointment included taking a relevant history and hearing my hoped for outcomes. This was followed by a physical examination and massage, then rehearsal of four exercises that could be expected to help. (I have already received by email an illustrated exercise plan which includes videos). The whole appointment was conducted in a friendly and thoroughly professional manner. Since 2019 I've met four physiotherapists, two NHS and two private. None of them produced the immediate benefit I felt, and my wife noticed in terms of freedom of movement. Not a miracle cure, but a small, noticeable improvement. My wife is very pleased that her urging me to take this step has such potential for improving my general mobility. I'm glad I let myself be mildly bullied to do so.

Sue Spittles

Excellent assessment and diagnosis, with a clear treatment plan. Daniel explained the situation very clearly and sent through exercises the same day. I already feel more confident knowing what the problem is, and how to improve my mobility

Patricia Harrison

My first meeting with Maisie. I had a replacement knee in July 2024. She was well informed by previous people I had had appointments with at Hatts and after checking things out with me she proceeded to massage/manipulate my leg and knee. Very pleased with my treatment .

penny piper

Physio with Tom - mix of exercises, manual therapy and acupuncture all in one hour. Whilst the cost of the first visit is high i felt i came away with a plan and having had a mix of treatment that could have cost a lot more separately. Thanks Tom

Judith Bond

The assesment went well, and left me feeling very hopeful that posture and pain will eventually get better. Daniel was very good and filled me with confidence.

tim corlett

I had a long haul flight coming up and had a real problem with my back. The clinic managed to squeeze me in the same day with Daniel with a bit of juggling and he immediately identified my problem and did the necessary remedial work which enabled me to fly that day. Most grateful!

David Lucas

I went to see Maisie about a problem in the lower back on the left side. The massage and manipulation that she did on this first seems to have had some beneficial effect so far and I look forward to my next visit to her which I am hoping will reduce the problem considerably.

Peter Barkwill

Excellent treatment with a programme now in place to look after my feet and nails. There was no pressure to sign up just good quality advice.

Katherine May

I met with Jose in Frome for a podiatry visit. It was a thorough and informative session and he started treatment immediately. A student was in the room for work experience , which I had agreed to.