Craig was professional and courteous. He was knowledgable about the anatomy and physiology of my issue, and mindful not to aggravate it during the treatment. I really enjoyed the massage and hot stones, and felt conformable to give feedback and ask questions (which i like to do as I am interested!) I was particularly happy that a natural oil was used for the massage. It was my first manual therapy treatment but I have booked further sessions. Craig is very friendly and respectful, and I would not hesitate to recommend him. Next time I will bring a towel for the massage table, as otherwise it is bare and very chilly on the skin. The reception staff are very friendly and helpful, which helps one feel at ease immediately.